At Scents Essentials, we are committed to ensuring that your order is delivered safely and on time. Please review our delivery policy below:
Processing Time
Orders are processed within 24 hours after confirmation of payment. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeline
- Within City: 1–2 business days
- Nationwide: 2–5 business days (depending on location and courier availability)
Delivery times may vary during peak seasons or due to unforeseen courier delays.
Shipping Fees
Delivery fees are calculated based on your location and will be clearly stated at checkout or communicated during order confirmation.
Order Tracking
Once your order is shipped, tracking details (if available) will be provided to help you monitor your delivery.
Failed Delivery Attempts
If the courier is unable to reach you after multiple attempts, the package may be returned. Additional delivery charges may apply for re-dispatch.
Damaged or Missing Items
In the rare event your order arrives damaged or incomplete, please contact us within 24 hours with photo/video evidence for quick resolution.